Lab Satisfaction Survey

Dr. Name / Clinic *

Phone

Email *

Appliance turn-around time fair? Appliance turn-around time fair? Yes No

Explain

Has your digital integration been smooth? Has your digital integration been smooth? Yes No N/A

Explain

Is it easy to submit a RX on the web? Is it easy to submit a RX on the web? Yes No N/A

Explain

Is our website a useful tool? Is our website a useful tool? Yes No

Explain

Is the office staff friendly and helpful? Is the office staff friendly and helpful? Yes No

Explain

Are the drivers consistent and courteous? Are the drivers consistent and courteous? Yes No

Explain

Do you find our lab techs to be knowledgeable and professional when communicating with your office? Do you find our lab techs to be knowledgeable and professional when communicating with your office? Yes No

Explain

Is the scope of our services offered beneficial to your practice? Is the scope of our services offered beneficial to your practice? Yes No

Explain

Are your complaints handled effectively? Are your complaints handled effectively? Yes No

Explain

Overall Customer Satisfaction? Overall Customer Satisfaction? Unacceptable Unsatisfactory Satisfactory Excellent Outstanding

Explain

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