Home » Resources » Lab Satisfaction Survey Lab Satisfaction Survey At Excel Orthodontics, we believe ongoing communication is the key to a successful laboratory-practice partnership. That’s why we always want to hear from you! Dr. Name / Clinic * Phone Email * Appliance turn-around time fair? Appliance turn-around time fair? Yes No Explain Has your digital integration been smooth? Has your digital integration been smooth? Yes No N/A Explain Is it easy to submit a RX on the web? Is it easy to submit a RX on the web? Yes No N/A Explain Is our website a useful tool? Is our website a useful tool? Yes No Explain Is the office staff friendly and helpful? Is the office staff friendly and helpful? Yes No Explain Are the drivers consistent and courteous? Are the drivers consistent and courteous? Yes No Explain Do you find our lab techs to be knowledgeable and professional when communicating with your office? Do you find our lab techs to be knowledgeable and professional when communicating with your office? Yes No Explain Is the scope of our services offered beneficial to your practice? Is the scope of our services offered beneficial to your practice? Yes No Explain Are your complaints handled effectively? Are your complaints handled effectively? Yes No Explain Overall Customer Satisfaction? Overall Customer Satisfaction? Unacceptable Unsatisfactory Satisfactory Excellent Outstanding Explain Additional comments: 3 + 6 = Submit